Our policy

If you place the order before 2pm and payment is confirmed, we will dispatch the order the next day if it is a working day. We will send you a shipping confirmation and tracking code as soon as the order has been handed over to the shipping company.

You will normally receive your A.bsolument radios within 2 to 3 working days of ordering. These shipments are free of charge when the order is sent within the A.bsolument Service Area. Our shipping partner may send you an e-mail with a more detailed service offer, such as the possibility to opt for a specific delivery slot. This service is offered by our shipping partner, not by A.bsolument.

If you wish to benefit from a faster delivery, you can opt for an express delivery when placing the order (this service is not available in the Netherlands and Belgium). The additional cost of express delivery will be indicated. You will therefore be informed of the costs before you start selecting the option.

If you require shipment to a country outside the A.bsolument Service Area, contact A.bsolument Customer Service at sav(@)a-bsolument.com

Please note:

• deliveries to freight forwarders, hotels or post boxes, or to army bases are not possible.
  
• We do not ship on weekends or holidays, and we do not deliver on holidays.
  
• Import duties and/or other taxes may apply to shipments outside the European Union (e.g. to Norway, Switzerland and the United Kingdom). Customs clearance may also extend delivery times.
  
• Occasionally, we may offer radios that are pre-ordered or temporarily unavailable. In this case, we will not be able to dispatch the order within the delivery times stated above, and we will inform you of the expected delivery date as soon as we are aware of it.
  
• If the order is subject to scrutiny due to suspected fraud, it may be postponed and/or cancelled.

Our 14 day right to return policy. We are sure you will love your new A.bsolument radio, but if you are not satisfied for any reason, please let us know within 14 days of purchase. We will collect the radio free of charge from the original delivery address (within the A.bsolument Service Area) and refund the full purchase price.

If you need to return a radio from an address outside the A.bsolument Service Area, contact A.bsolument Customer Service. You may be required to pay shipping charges.

To return the radio in accordance with our 14-day returns policy, please ensure that :

1. You have purchased the radio directly from A.bsolument (by phone or on the Website);
   
2. You contact A.bsolument and start the return process within 14 days from the date of original receipt;
   
3. The radio is returned in its original packaging, with all parts included, in new or almost new condition;
   
4. You will strictly comply with A.bsolument's return instructions as set out below.

What to do if you want to return a radio? To return a radio to the A.bsolument Service Area, follow the instructions below. 

1. Contact A.bsolument support to obtain an RMA number

If you wish to return a radio from an address outside the A.bsolument Service Area, please contact A.bsolument Customer Service. Our ability to process the request may be subject to various restrictions and/or you may be required to pay shipping costs to return the radio. The A.bsolument Customer Service team will be happy to provide you with more information.
To return a radio from an address within the A.bsolument Service Area, you can obtain a Return Merchandise Authorization ("RMA") number by contacting A.bsolument Customer Service. Call the toll-free number or use any of the other contact methods listed. Alternatively, if you wish to return a radio within the initial 14 day period, you can print out this returns form and send it to us.

2. Use the shipping label A.bsolutely and keep a copy

You will receive an email confirming the RMA. This email will include a pre-paid shipping label. Use the A.bsolument shipping label you received and follow the instructions on it to return the radios to A.bsolument. We are unable to process returns by different transport or without a shipping label. Ensure that all previous labels and markings have been completely removed or marked before affixing the return shipping label provided. Keep a copy of the shipping label with the relevant tracking number signed by an agent of the carrier.

3. Return the radio within 14 days of the delivery date

A.bsolument must receive the returned item within 14 days of issuing an RMA, and the returned radio must match the serial number on the back of the radio. Ensure that the radio is properly packaged. All contents (i.e. also cables and manuals) must be included in the package. All radios returned within the 14 day A.bsolument policy must be returned in the original packaging.

4. Receive a refund or a repaired or replacement radio

If you have returned the radio within the 14 day period provided for in A.bsolument's policy, and provided the return meets the above conditions, you can expect to be credited within 10 to 15 working days. The credit terms will be the same as the original purchase payment.

If you return a defective radio under Warranty, we will offer an advanced replacement. The replacement radio(s) will be shipped within one to two business days of the RMA request. If the radio(s) do not qualify for an advanced replacement, they will be shipped to you upon receipt of the original radio(s), after inspection. You may be required to provide a valid credit card number for the shipment of the replacement radio(s).

If the original radio(s) is not received within 14 days, or if we determine that the problem with the radio(s) is not covered by the A.bsolument warranty, we reserve the right to charge the then-current standard price for the affected radio(s) to the credit card or other form of payment used at the time of the original purchase.